White Organza Dupatta with beautiful brush paint and kiran lace work

Shipping & Delivery

At Fitoor by Firdaus, every piece is handcrafted with care, and we take equal care in getting it to you. 🤍

🪡 Order Processing

• Regular orders: 4–7 working days
• Custom stitched suits: 8–10 working days

As many of our pieces involve handwork, a little extra time allows our artisans to finish each detail beautifully.

💌 Need It Urgently?
Have a wedding, celebration, or special occasion coming up? Just WhatsApp us at +91 96723 06319 after placing your order. We’ll do our best to accommodate your timeline.

🚚 Delivery Time

• Within India: 5–8 working days after dispatch
• International: 10–15 working days after dispatch

Delivery may take slightly longer during festivals, sales, or periods of high order volume.

📍 Tracking
Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp so you can follow your parcel’s journey.

💸 Shipping Charges

• Free shipping within India on prepaid orders
• International shipping: Calculated at checkout based on location and package weight

Thank you for supporting handmade, slow fashion, and the artisans behind every Fitoor creation. 🤍

Read our full shipping information https://fitoorbyfirdaus.com/shipping-information/

Return & Exchange Policy

We put a lot of love and care into every Fitoor piece, especially because many of our creations are handcrafted in small batches.

To keep things simple and fair:

No Returns or Refunds
As our pieces are handcrafted and often made in small batches, we do not accept returns or offer refunds.

 Easy Exchange for Genuine Issues
We’re happy to help with an exchange if:

• You receive a manufacturing defect, or
• You receive the wrong product, colour, or size from us.

 To request an exchange:
Please Email us at fitoorbyfirdaus@gmail.com or WhatsApp: +91 96723 06319  at within 48 hours of delivery, along with your order details, photos, and a complete, unedited unboxing video showing the package and product.

Once approved, the product should be sent back within 5 days, unused, unwashed, and with its tags and packaging intact.

Please note: Return shipping and the shipping cost for the exchanged product are borne by the customer.

Since every piece is handcrafted, slight variations in colour, texture, embroidery, or placement are natural and are a part of its handmade character, rather than a defect.

For complete details, please visit our Return & Exchange Policy page.

For any questions, we’re always happy to help.
WhatsApp: +91 96723 06319

Read our policy

https://fitoorbyfirdaus.com/return-exchange-policy/